Online Reputation Management
The Internet and social media can be a big positive in your businesses' marketing efforts or a very big negative. People can and often do say almost anything online. When what they say about your business is negative whether it is true or not, your reputation can suffer. And since unhappy customers are far more likely to complain online, you need a process to address and rectify negative comments and reviews (when possible) AND to make sure that the voices of your happy and satisfied customers are frequently heard.
Let's be clear, we are not talking about anything that is manipulative or inauthentic like positive fake reviews, those are immoral and likely illegal. What we are talking about is utilizing proven methods to get honest feedback from your happy customers.
We provide our clients proven methods to better manage their online reputations and encourage honest and positive feedback. If you haven't suffered from negative comments and reviews online, it is likely only a matter of time before it happens. If you have already experienced the fallout from negative reviews, you already know the damage they can cause.
If you would like to see how your business' reputation is being portrayed online, be sure to get a instant reputation report.